Local Services refund policy:

In case of any rejected and/or non-activated campaigns , SURFMII will make best effort to process the refund within a period of 45 days from date of payment clearance.

For activated campaigns, refund will be processed after deducting the following:

  • Refund amount is derived after deducting 10% of the Net Cleared Amount towards cancellation charges, post deduction of served value
    (tenure/ leads/ Responses/ Monthly platform charges & Gift vouchers Delivered), if any.
  • Net Cleared amount refers to balance available against the Campaign after deduction of GST /other applicable taxes ..

For all other circumstances, SURFMII will process the refund within 45 days from the date of refund confirmation given by Customer Service team of SURFMII to
Service partner.